UP Zambia Psycho-social Counsellor/Social Worker


  1. Provide counselling to child clients and families
  2. Collect data about clients through assessments, case history, psychological tests, and/or
    observational techniques; evaluate data to identify causes of problems and to determine
    proper therapeutic approach or referral to other specialists.
  3. Provide casework management of specialized caseloads
  4. Provide and/or arrange for therapeutic interventions as appropriate for clients with serious
    disturbance or mental illnesses.
  5. Make regular follow ups with clients to determine effectiveness of interventions used; make
    recommendations regarding modification to services and service delivery.
  6. Network and build relationships with other organisations providing social support services
  7. Consult with other therapists and related professional staff, as appropriate, in the
    performance of therapeutic and/or casework; refer clients to appropriate services within the
    organisation as required.
  8. Presenting/assisting in workshops. 
  9. Perform miscellaneous job-related duties as assigned.

Candidate Specification

  1. Competent computer skills in MS Office
  2. Excellent communication and reporting skills
  3. Excellent interpersonal skills
  4. Knowledge of case management.
  5. Knowledge and understanding of clinical counselling principles, programs and methodology.
  6. Interviewing and psychological/developmental evaluation skills.
  7. Knowledge and understanding of mental health and mental illnesses
  8. Ability to evaluate the progress of therapeutic programs and to make individual
  9. Ability to maintain emotional stability to cope with human suffering, emergencies, and other
  10. Knowledge of psychological test administration, scoring, and interpretation.
  11. Knowledge of legal and ethical issues related to patients’ rights.
  12. The ability to work with minimal supervision
  13. The ability to work in, and adapt to, challenging environments
  14. Experience working with vulnerable children and youth
  15. An approachable style of working with others to achieve successful outcomes
  16. Preparedness to work outside normal working hours when required.

Minimum Qualifications

  1. Bachelor’s Degree in Counselling/ Psychology, Social Work, or any related field from an
    accredited institution 
  2. At least 1 year of directly related experience which may include internship and/or practicum
  3. Fluent in English and Nyanja, additional local languages an advantage
  4. Candidate must be willing to travel outside of Lusaka
  5. Initial contract will run for 6 months.
    To apply, send a cover letter and CV to with subject line

“Psycho-social counselor/Social Worker” by 10th March, 2022
Only short-listed candidates will be contacted.

UP Zambia Human Resources Officer


  • Coordinates with Management on analysing, planning, updating, and plotting the job
  • descriptions for new positions or replacements
  • Coordinate recruitment processes for staff and interns
  • Prepare and issue employment contracts/appointments
  • Maintain staff human resource files
  • Coordinate the conduct of performance monitoring and evaluation cycle of all staff with
  • consultation of Management
  • Assist with any disciplinary proceedings which may arise
  • Coordinate leave and other staff requests
  • Coordinate payroll
  • Conduct capacity assessment for each department and staff and formulate learning and
  • development approaches to level up the competency of staff to be able to meet organizational
  • goals and objectives
  • Coordinate staff training and development, including sessions with external consultants and
  • trainers, and design a learning report for staff who attend training.
  • Ensure compliance with all relevant laws, local and national, etc. in implementing HR policies
  • and practices
  • Facilitate the review, processing and release of benefits appropriately due to staff in
  • coordination with Finance
  • Provide recommendation based on reviews and analysis of benefits to staff
  • Develop, review and/or revise manuals and policies on working conditions of staff,
  • performance management, equal opportunities, disciplinary procedures, timekeeping,
  • attendance, etc.
  • Coordinate staff wellness and team-building activities
  • Communicating regularly with staff located outside of Lusaka
  • Assisting with recruiting, orienting, and coordinating volunteers
  • Coordinating with Finance to ensure UP Zambia offices and teams have needed supplies and
  • resources
  • Maintain communication and relationships with property managers of UP Zambia offices


Experience: 5+ years Education Level: Degree
Qualifications: Degree in Human Resources or related field with experience in a similar capacity, preferably in an NGO.
Software: Proficient in MS Office Suite (Word, Excel, PowerPoint, Access), Experience with Quickpack an advantage
Knowledge Required: Human resource administration, auditing, reporting, budgeting, compliance


Job Location: Lusaka, Zambia
Remuneration: Negotiable

To apply send Covering Letter, CV with references, and copies of qualifications to by 10th March 2023.
Only shortlisted candidates will be contacted.


Terms of Reference for the formulation of a survey and report of levels of knowledge and
implementation of the Child Code Act, No.12 of 2022.


Undikumbukire Project Zambia (UP Zambia) is a Non-governmental Organization that provides
support to juveniles in conflict with the law through legal representation, social support and
advocacy for a restorative juvenile justice system in Zambia.

UP Zambia has since partnered with the United Nation International Children’s Fund (UNICEF),
the Zambia Police Service and the Ministry of Community Development and Social Services
(MCDSS) with the aim of developing a strategy for improving the administration of justice and
support for children in conflict with the law through legal assistance, social support and
advocacy for diversion, alternative dispute resolution and respect for human rights of
incarcerated children.

For more than a year now, Undikumbukire Project Zambia has been implementing the diversion
project in the five piloting districts namely, Lusaka, Kapiri Mposhi, Ndola, and Kitwe. This has
largely included the collection of juvenile diversion data from police stations and posts and
correctional facilities.

On August 11, 2022, the President of the Republic of Zambia, Mr. Hakainde Hichilema, signed
into law the Children’s Code Act (Act No. 12) of 2022. This is an Act which provides for a
comprehensive legal framework to govern matters affecting children in Zambia and the
implementation of diversion. UP Zambia, therefore, seeks to engage services of a
consultant in developing a survey tool to be used by UP Zambia Staff in assessing the
level of knowledge of The Child Code Act and its implementation in Eastern, Copperbelt,
Central, and Lusaka Provinces.

Objectives and scope of work

The objectives of this consultancy are to:

  1. Develop a survey targeting Zambian law enforcement officers, judicial officials, social
    welfare officers, civil society and legal practitioners to gather detailed insight into the
    current uses of diversion as an alternative to prosecution and detention in children’s
    cases, as well as their understanding or perception of the provisions of the new Child
    Code Act in this regard;
  2. Develop a survey targeting children who have been through or are within the criminal
    justice system on use of diversion, as well as their understanding of the provisions of the
    new Child Code Act;
  3. Recommend the effective way of administering the survey to ensure accurate and
    professional collection of data;
  4. Review and analyze the data collected by UP Zambia staff, and
  5. Submit a report of the outcome of the survey.

Key Deliverables

The Expectations from the Consultant:

  • The Consultant is expected to formulate a survey for UP Zambia staff to use in collecting information on the levels of knowledge and implementation of the Child Code Act No. 12 of 2022 in fifteen districts: Lusaka, Kabwe, Kapiri, Ndola, Kitwe, Luanshya, Kalulushi, Muflira, Chingola, Chililabombwe, Chipata, Lundazi, Katete, Petauke and Nyimba
  • The consultant is expected to give guidance to UP Zambia staff as to the appropriate methodology of assessing levels of knowledge and implementation of the Child Code Act No.12 of 2022.
  • The consultant is expected to review and analyze all the survey data collected by UPZambia staff
  • The consultant is expected to submit a final report which should include findings, conclusions, and recommendations of increasing knowledge and the best channels of effectively implementing the Child Code Act, No.12 of 2022.


The time-frame for the assignment execution is March to April 2023.

Qualifications and Experience

The lead consultant should have the following skills and qualifications:
i. Minimum of a Bachelor’s Degree Monitoring and Evaluation, Organizational Behaviour,
Social Development Planning & Management, or related field.
ii. Minimum of 2 years’ experience in a related field and activities.
iii. Able to deliver on the assignment within a short timeline
iv. Experience with work and operations of non-profit will be an added advantage.

To apply, submit proposals to by Wednesday, 1st March 2023.
Proposals should be for a maximum of 10 days. This consultancy can be done remotely.